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Your Satisfaction Is Guaranteed.

Definition of Guarantee

We believe in the quality of our garments.

If you are not fully satisfied with your purchase, we will make it right for you. 

 

If your garment was Made to Measure:

We are so confident that you'll love your new Made to Measure purchase, we offer a 100% Fit Guarantee.   

Of course we hope that you will love every aspect of your AbbeyPost experience. But we know sometimes things happen. It's our goal to make every Made to Measure item perfect for you.

Our policies are unique, so please take a moment to read and understand them!

 

1. We will gladly perform one free alteration to ensure that you get an ideal fit. All you have to do is drop us an email at team@abbeypost.com and we'll help you out. Please contact us within 14 days of delivery, and let us know how we can alter the garment for you. 



2. If the garment cannot be altered to fit (ie: it's too small), we will send you a replacement and facilitate donation of the item to a charitable organization that can benefit from the item. We will happily work with you on a case by case basis to facilitate donation of the item to a local charity.  


If you purchased a Standard Size garment (sizes 2-28):

We believe in the quality of our garments. If you are not fully satisfied with the quality or workmanship your purchase, you may return the merchandise for an exchange. Please check the size chart before placing your order!


CONDITION
Returned merchandise must be unworn, unused, unaltered and with hangtags and labels attached. Used or altered merchandise will not be accepted for return.


RETURN TIMEFRAME
Returns must be received within 45 days of the purchase date


INSTRUCTIONS FOR EASY RETURNS

1.Please complete the Easy Returns Form found in your package.

 

2. Please send the merchandise to the following address:



 

AbbeyPost

Attn: Returns

256A MacMillan Rd

Dacula, GA 30019

 

We strongly recommend you insure and track your return, as we cannot be responsible for lost returns. Shipping carriers such as FedEx, UPS, or DHL provide the tracking info as part of the service, while USPS offers delivery confirmation for a small additional fee.

 

A note for International Returns: Please note that when shipping items back for return customs, taxes and or duties may be accrued on the package. We recommend working with the shipping carrier to prepay these charges to make sure your package is accepted back by us once we receive it. We are unable to pay these charges, and your package will be refused by our returns department.

 

 3. You will receive an email confirmation within 3 business days once the return has been received in our warehouse.

 

An additional email confirmation will be sent once your refund has been processed and completed.

 

It may take 5-10 business days for your bank or credit card company to process and apply the refund back to your account. Please allow up to 20 business days for us to receive your return and for your financial institution to complete the credit process. 

 


 

Shapewear Return Policy:

We want you to feel confident buying from us, that’s why we offer a 45-day, no-hassle return policy. If you are not satisfied with your purchase, you have 45 days from the date of purchase to send back unworn merchandise, with all tags still attached, for refund or exchange. All returns and exchanges are subject to quality approval. To qualify for return or exchange, items must be received in our warehouse within 45 days of purchase in the following condition:

  • Items must be unworn, with all tags still attached .
  • Items must be free of scents and marks. We kindly suggest that you do not have on perfume or deodorant when trying on garments.

For health reasons we ask that you wear panties when trying on garments that contain a crotch. Any garment returned used or soiled will not be eligible for return and will be shipped back to you.




Cancellation Policy:

It is important to note that our garments (excluding shapewear), both Made to Measure and standard sizes, are made-to-order. The materials cannot be reused once the creation process has begun. Please check the requirements below if you wish to cancel your order:

  • Orders cancelled within 48 hours of payment confirmation will be eligible for a full refund.
  • Orders cancelled more than 48 hours after payment confirmation will be eligible for a partial refund consisting 50% of the product purchase price.
  • Once your order has been shipped, it can no longer be cancelled.

If you match the requirements above and still wish to cancel your order please provide via email: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

 

Every effort will be made to accommodate the cancellation of your order, providing your order has not begun production and/or shipped out.



 


Have a question or issue? Please email us anytime at team@abbeypost.com.

You may also call us at 1.470.222.3909 Monday-Friday 8AM-7PM PST (US holidays excluded).